Elan Homes & Communities Inc. ("Elan Homes," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website, communications, and related business activities.
1. Information We Collect
We may collect information you voluntarily provide, including:
- Names, email addresses, telephone numbers, and other contact details.
- Property preferences, home inquiries, appointment requests, and correspondence.
- Contact form submissions, warranty requests, and customer service inquiries.
- Photos, plans, documents, and other materials you choose to send.
- Communication preferences and SMS consent records.
We may also collect technical data such as IP addresses, browser and device information, website usage data, and information from cookies or similar technologies.
2. How We Use Information
We use information to respond to inquiries, provide information about homes and communities, arrange appointments, manage customer relationships and home purchases, coordinate construction and warranties, send authorized communications, maintain records, improve our website, protect security, and comply with legal obligations.
3. SMS & Mobile Information Privacy
When you provide your mobile number and consent to SMS communications, we may send messages about inquiries, appointments, home availability, customer service, construction updates, and other relevant business matters. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
We may engage service providers to facilitate SMS delivery and communications on our behalf under appropriate confidentiality and data protection requirements. These providers are not authorized to use your information for independent marketing purposes.
4. Information Sharing
We do not sell personal information. We may share information when reasonably necessary to operate our business, provide requested services, fulfill contractual obligations, or comply with the law. Recipients may include technology and communications vendors, contractors or suppliers involved in requested services, professional advisors, and government authorities where required or permitted.
Service-provider sharing is limited to what is reasonably needed. Mobile messaging information and consent remain subject to Section 3.
5. Artificial Intelligence & Automated Technologies
Elan Homes may use artificial intelligence and automated technologies to support communications, customer service, marketing, document preparation, information organization, and internal operations. Submitted information may be processed with AI-assisted tools when reasonably necessary to evaluate a request, prepare a response, or support operations.
We review AI-assisted outputs as appropriate before relying on them for official business decisions or communications. We do not authorize AI providers to use customer information for their own independent marketing purposes. We seek appropriate privacy, security, and data handling protections when selecting and using such services. AI processing does not replace our applicable privacy and confidentiality obligations.
6. Website Analytics, Cookies & Tracking Technologies
We use website analytics, cookies, and similar technologies to understand visitor interactions, evaluate marketing effectiveness, identify technical issues, and improve our services.
These tools may collect pages visited, time spent on the site, referral sources, approximate location, device and browser information, and interactions with website features. Third-party analytics and advertising providers may process this information through cookies, pixels, or similar technologies according to their privacy practices and our service configurations.
You may manage certain tracking preferences through browser settings or other privacy controls offered on our website. Where required by law, we will provide additional disclosures or obtain appropriate consent.
If Google Analytics is enabled, you can learn more about how Google uses information from sites using its services at: https://www.google.com/policies/privacy/partners/
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or loss. No electronic transmission or storage method is completely secure.
8. Data Retention
We retain information as reasonably needed to provide services, maintain transactions and business records, address requests, fulfill legal duties, resolve disputes, and protect legitimate business interests. Retention varies by the type of information and purpose.
9. Your Privacy Choices
You may contact us to request updates or corrections to your information or ask about its handling. You can opt out of optional marketing communications using available unsubscribe methods. For text messages, reply STOP. Requests are handled consistent with law and applicable recordkeeping requirements.
10. Children’s Privacy
Our site and services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website.
11. Third-Party Websites
Our website may link to independent third-party websites or services. We are not responsible for their content or privacy practices. Please review their policies.
12. Changes to This Policy
We may update this policy as business practices, technology, or legal requirements change. The current version will be posted on our website with an updated effective date.
13. Contact Us
For privacy questions, contact Elan Homes & Communities Inc. through the contact information published on our official website.